Support
Lost your card? Freeze it now.
Open the app → Card → Freeze. It takes two seconds and you can unfreeze it any time.
Chat in the app
Get help without leaving NVXO Pay.
support@nvxopay.com
Launch updates
Join the waitlist for availability news.
Help when something goes wrong.
Start with in-app chat for account and payment questions, or email support@nvxopay.com. Graphite and Gold members receive priority support.
Card lost or stolen? Freezing works at any time in the app. Freeze it immediately, then contact support for the next steps.
Stay alert
NVXO Pay will never ask for your PIN, full card number or login code by phone, email or chat. If someone does, it’s a scam.
FAQ
Common questions
What happens if I lose my card?
Freeze it immediately in the app under Card → Freeze, then contact support. Freezing works at any time.
How do I contact support?
Use chat inside the NVXO Pay app or email support@nvxopay.com.
Who gets priority support?
Graphite and Gold members receive priority support.
What should I include in my message?
Describe what happened and when. Never send your PIN, password, full card number or login code.
Which account details will I receive?
They depend on the account, currency and country. Available details and applicable terms will be shown clearly during onboarding.